Harbor Sales Policies and FAQ

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Frequently Asked Questions

Shipping Charges

Shipping costs are estimated at the time of your order. We charge actual costs if the shipping costs exceed our basic $9.45 cost. We ship US Priority Mail or UPS Ground for domestic orders. International orders ship Global Priority Mail or via your preferred carrier account. Shipping charges for most orders are $9.45 for domestic, and $12.95 + for International.

Orders are filled in the sequence received, but we try to accommodate rush and deadline requests. Wherever possible, we try to ship within 1 - 2 days of receipt of your order. If you have a rush request, we can ship UPS Overnite or 2nd Day upon request. If we are out of stock and expect delivery of that item within a week, we may hold your order to ship complete - please let us know if you want us to ship your order partially, and not wait for the back order.

Prices

Prices are subject to change without notice. We make every effort to be accurate in the prices quoted, but we are not responsible for typographical errors. If we discover a pricing error in your order, we will notify you prior to shipping.

1 Gross is approximately 144 pieces. We may count, or we may scale, your order.

Payment

We accept Visa, MasterCard, Discover, American Express, Paypal, as well as Check or Money Order. All checks must clear our bank prior to shipment.

Damage Claims

Harbor Sales understands that sometimes items are received damaged. Please follow these steps for all articles that may be received damaged:

  • Please contact our Customer Service Department for a Return Authorization (RA) number or other disposition of the damaged goods within 72 hours of receiving the damaged goods.
  • Keep shipping materials until disposition is decided. If it is a UPS or FedEx claim, they may want to inspect the package.
  • Harbor Sales does not issue Call Tags. Usually, because of the size of the return, it is very affordable and accessable to ship via the Postal Service.
  • Harbor Sales does not pay return shipping charges.
Crystal Colors

All crystal and embellishments colors have been reproduced as faithfully as possible. However, we have no control over the color quality of computer monitors, and what you see on your computer may not be totally accurate. We offer color charts with actual crystals, and for a nominal fee we will send you reference color samples of any item. If in doubt, please ask.

Policies

Return Policy

If you should purchase articles and be unhappy with it, You may return them under the following conditions:

  • Please contact our Customer Service Department by phone or email within 48 hours of receipt for a Return Authorization (RA) number.
  • Shipping Charges are not refundable.
  • Merchandise must be returned in sellable condition in the original packaging.
  • A 20% restocking charge applies to authorized returns.
  • Return shipping charges are customers responsibility.
  • Unauthorized Returns will not receive credit.
  • We must receive notification within 48 hours if there is shipping damage, and all packaging must be made available for inspection.
Cancellation Policy

Orders cancelled more than 24 hours after they have been placed may incur a cancellation fee. Orders cancelled after they have been filled will incur a 20% restocking fee.
Iron-On Transfer Orders are not cancellable, unless they can not be shipped within 30 days of placement.

Privacy Policy

Harbor Sales does not sell or share your information with anyone. We collect only the information necessary to fill your orders.

Shipping Policy

Orders are filled in the sequence received, but we try to accommodate rush and deadline requests. Wherever possible, we try to ship within 1 - 2 days of receipt of your order. If your order is a Rush Order, please note it in the Comments section of your order. If you have a rush request, we can ship UPS Overnight or 2nd Day upon request. If we are out of stock and expect delivery of that item within a week, we may hold your order to ship complete - please let us know if you want us to ship your order partially, and not wait for the back order.

Shipping costs are estimated at the time of your order. We charge actual costs if the shipping costs exceed our basic $9.45 cost. We ship US Priority Mail or UPS Ground for domestic orders. International orders ship Global Priority Mail or via your preferred carrier account. Shipping charges for most orders are $9.45 for domestic, and $12.95 + for International. We provide delivery confirmation so you can track your package. This is also proof of delivery. Once the package has been delivered to your location, neither the Postal Service, UPS or our company is responsible if the package is lost, stolen or misplaced.

For Priority Mail, Express Mail and UPS packages, you receive a delivery confirmation number. This is our proof of delivery. If your package is lost, and the carrier cannot give us confirmation of delivery, we will send you a replacement of your order at no cost to you. (If the carrier has proof of delivery, yet you say that you did not receive your package, you must file a claim directly with the carrier, using the delivery confirmation number we will provide for you). This guarantee does not cover replacement of items damaged by incorrect handling or carelessness. If you choose First Class mail shipping we cannot guarantee your package will be received. If lost, we cannot reimburse or replace these shipments.

USPS international orders are not our responsibility once they leave the USA. Sometimes Foreign Customs can take a day or two and sometimes they take several weeks. If your package has left here, but not arrived at its final destination, please contact your local customs office as we have no way of tracking or doing anything about it once it leaves the United States. Package insurance is available at an extra fee. If you do not purchase insurance, there is nothing we can do about your package if it does not arrive on time or not at all.

Uninsurable Countries

We make every attempt to package your order for optimum protection. However, if your country is uninsurable by the US Postal Service (see below), we will not be responsible for lost, stolen, or damaged items; we will not refund money or replace merchandise at no charge if you live in any of these countries.

When you place an online order, you automatically accept the responsibility for lost, stolen, or damaged merchandise shipped by us.

  • Afghanistan
  • Albania
  • Algeria
  • Angola
  • Bahrain
  • Benin
  • Bolivia
  • Brunei Darussalam
  • Burma
  • Cambodia
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chile
  • Costa Rica
  • Cuba
  • Dem. Rep. of the Congo
  • Dominica
  • Dominican Republic
  • Ecuador El Salvador
  • Equatorial Guinea
  • Eritrea
  • Ethiopia
  • Falkland Islands
  • Fiji
  • Gambia
  • Ghana
  • Gibraltar
  • Guatemala
  • Haiti
  • Honduras
  • Indonesia
  • Iran
  • Iraq
  • Israel
  • Jamaica
  • Jordan
  • Kiribati
  • Korea, Dem. Laos
  • Libya
  • Malawi
  • Maldives
  • Mali
  • Malta
  • Mexico
  • Mongolia
  • Montenegro
  • Mozambique
  • Nepal
  • Nicaragua
  • Niger
  • Nigeria
  • Panama
  • Paraguay
  • Peru
  • Pitcairn Island
  • Qatar
  • Rwanda St. Lucia
  • Saudi Arabia
  • Seychelles
  • Sierra Leone
  • Solomon Islands
  • Somalia
  • South Africa
  • Sudan
  • Syrian Arab Rep.
  • Togo
  • Trinidad/Tobago
  • Tristan Da Cunha
  • Turks/Caicos Island
  • Uganda
  • Uruguay
  • Vanuatu
  • Venezuela
  • Vietnam
  • Zambia
  • Zimbabwe